Today was the final nail in the coffin for my 10+ year relationship with Vodafone when I couldn’t get a signal in Windsor town centre and needed to make an important call!
Vodafone really don’t seem interested in customer service… they’ve paid no attention to 12 months of regular complaints by twitter… best they can do is to respond 3 hours after my tweet with go to this page and fill in a form… NO, I’m telling you by tweet, you fill in the damn form!
It feels like 50% of the time I can’t get a signal from my own home… that is unacceptable in 2014… my interpretation of their total lack of feedback & action is, “We’re really not interested… people keep signing up because we spend money on F1 not on customer service!”
It’s OK folks… Vodafone can’t hear me but Sean at 3 was only too happy to help out offering me what I needed when he understood my requirements.
I’m just reading Vernon W Hill II’s book “FANS!” He knows what customer service is all about… Tom Peters liked his book so much he wrote the foreword!
Vernon launched Metro Bank in the UK. Last week the staff at Metro Windsor helped me out when I returned from a busy day at Olympia to be greeted by no signal, yet again!
Enough’s enough… farewell Vodafone… hello 3!
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