The proposed programme for Metropolitan Thames Valley is one element of the Community Investment Team service delivery.
The programme aims to increase the number of residents that are not IT literate allowing them to learn new skills that will help them manage their Universal Credit claim and enjoy the benefits of being digitally included. Those who do have some skills could refresh them or learn new applications such as Microsoft Excel that may benefit them personally and /or improve performance in the work place.
The programme will contribute to organisational targets for customer training because empowering our customers is a priority agenda for Metropolitan. Our commitment to supporting customers into greater personal independence – education, training and volunteering – will play a crucial part in the success of this and the delivery of organisational targets over this year.