Yesterday I attended the Contact Centre EXPO #CCExpo14 at Olympia, Kensington, London. It use to be the Call Centre EXPO but now we’re talking multi channels! My prize for best EXPO stand went to Ultra Communications… lots of white space … Continue reading Visiting Contact Centre EXPO #CCExpo14
When I last met Paul Forrest, he was struggling to see the wood for the trees 😉 Wondering how he could get some great business exposure for a few hundred quid… I helped him see the light and suggested he … Continue reading Could you do with an Extra Pair of Hands?
I have been using Verbatim’s Call Answering Service for over 10 years ensuring the best possible first impression when a new client calls in 😉 Me saying, hey, how’s it hanging, doesn’t really cut it… great way to go… totally … Continue reading Couple of questions for you…
Verbatim, The Phone Answering Service has thrown a lifeline to Berkshire businesses affected by the flooding with the offer to answer the calls of up to 20 stricken businesses for free until the end of February, by which time the … Continue reading Do you know someone whose home based business is down the drain due to flooding?
Some people you meet in life make you want to talk to them… Graham Hill of Verbatim is one of those very nice young men who just leaves you wanting more… Talking to Sarah on Thursday last week and she … Continue reading What a very nice man…
The aim of today’s email is to be as close to zero on the spam scale as possible. You are given a max of 5 points, usually I ignore it and hit send. Today I wanted to know what I … Continue reading So what do you think of the show so far?
In order to create the perfect team you have to have a great leader… and that’s what Verbatim have and why I choose to represent them. I’m not one for blowing wind… I say it as I see it and … Continue reading What makes for the perfect team?
When you start out in business there can be a tendency to try and do everything that is asked of you… a logical approach on one level, you need to get revenue in… BUT it could lead you down the … Continue reading Focus on what you’re best at…
Guest post by Verbatim’s Sarah “Medusa” Berrington, co written by me, motivated out of fear… read on 😉 Picture of the last commercial concorde flight landing at Heathrow, photo taken by me when I still had the Transalp, doubly sad! … Continue reading Do you want your phone to ring more often?
DOWNLOAD JONATHAN L DAVEY 1ST EDITION Could businesses in and around Windsor (connecting Maidenhead, Slough, Staines) benefit from some of what you’ve got? Need some help letting them know you exist? Currently I’m evolving my own unique way of generating … Continue reading Windsor businesses want to know what you’ve got?
Good morning Last week I came down with a damn cold and being old school, not wishing to share it, I opted for online engagement and connecting with those who might find the phone answering service of value. I joined … Continue reading Open new business doors in Windsor
In a recent survey, 60% said they find cold calling very irritating. So in order to make friends and influence people these days, one logical solution is for you to join the relevant groups on LinkedIn. For two of my … Continue reading Connecting with those passionate about Customer Service on LinkedIn
In business you need to constantly review your business plan to ensure you are on track. The size of the business will determine the frequency of review, when starting out, or starting again, this needs to be weekly… My first … Continue reading Reviewing your business plan to meet key targets
I recently asked this question: How often do you visit LinkedIn? You may just look, you may engage, or a bit of both 😉 The results are in… If we consider that those that pop in from time to time … Continue reading Do you need to generate more high quality business leads for your sales team?
L-R: Graham Hill, Jonathan L Davey, SU & Hayley Oughton When you put a call out, you know who your friends are when they say, “Over hear Jon, come and have a chat about how you can help us become … Continue reading Hayley, SU & Jon too…